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      Great Place to Work - Client Service Associate Citi Employee Review

      5.0
      12 Sept 2018
      Client service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      -Citi has a lot of people who make this place special -The large array of products and segments allow Citi to help many people inside and out with their financial needs

      Cons

      -There are some very manual parts of the business that could be automated -Compliance does not usually grant any exceptions even if it means clients are caught in the middle of red tape

      Explore other reviews about Citi

      5.0
      5 Jun 2026
      Data entry
      Recommend
      CEO approval
      Business outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      3.0
      4 May 2026
      Fraud operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

      Cons

      Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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