Pros
Good place to learn a large skill set Good Benefits Differential and overtime in good supply Some long time employees very happy there Good entry level job for a young person, no age etc discrimination seen If you get a good manager, just do your job and keep your head down and you'll be fine. It will all depend on what manager you get. If you get a bad manager or don't click with yours, you will be in for a miserable ride.
Cons
Unlikely to ever be able to change from the schedule you were hired at. Managers absent from the floor for the better part of days -- and for days at a time -- for meetings. This explains why so many have absolutely no idea what the people in their management groups actually do. Managers can work your scorecard to kill your bonuses and even ability to get raises. Calls are now scored on a metric called the Promise Card. This is subjective and calls are often scored by a large number of different people, with changes to the metric being made so often that it's nigh impossible to figure out how to satisfy it. Extremely stressful environment; stress-related incidents (heart attacks!) and illnesses alarmingly high in some units Very, very high turnover; at our site, I was told 90% a year. Minimal training, which adds to the stress of the job, and lack of floor support to mitigate that.