Over worked - Customer Service Representative Citi Employee Review

2.0
2 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Good salary Decent benefits Great location Modern building facilities Good trainers Discounted food on premises

Cons

If new don't request for holidays or sicks days as you wont get them unless your friends with the management. Need to be curious about some staff members as they will stick the knife in when your back is turned and just be generally nasty for no reason. All political politics so don't expect promotion soon unless your cleaning the bosses car every weekend. Workload is very high compared to most other companies and you seem to never have enough time to complete everything so guaranteed to stay at least 1.5hrs extra a day.

Explore other reviews about Citi

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture but went through rough times globally.

Cons

Too many old timers and hard to get things done

2.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits and time off are definitely a plus, very accommodating.

Cons

Great working environment, but you need to be co cern every year when cuts hit. They rate you average if they plan on cutting you and it seems like the cuts are based higher on the older employees that have many years with the company. Growth was non existing, every year it was senior managers are not allowing any promotions even to 2 rating employees for many years.

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