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      Chill Place to work - Senior Operations Support Specialist Citi Employee Review

      5.0
      4 Oct 2024
      Senior operations support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      assured growth , if you have rapport , promotion in every 12-15 months, good care of employee mental health , industry standard pay and job security since day 1 and the best part is work life balance.

      Cons

      Some teams may make you feel toxic because of the sensitivity of the process handled or the volumes might be just too heavy but if you wait for 12 months, just go ahead and apply in a different team through IJP, go out of that team with a promotion, with minimum 38% hike, which feels just like you switched a company.

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      5.0
      9 Feb 2026
      Svp-technology
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company culture but went through rough times globally.

      Cons

      Too many old timers and hard to get things done

      3.0
      4 May 2026
      Fraud operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid schedule right out of “training” and FT WFH privilege came much faster than expected. There are some great benefits. Job confidence as

      Cons

      Training was a waste of Citi’s money and a train wreck. Facilitator was all over the place. Normally there’s a flow to training, there was no flow and it was all over the place. OJT felt like sinking or swimming.

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