Think twice about applying for an instore position - Anonymous employee Citizens Employee Review

1.0
3 Sept 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You dont need any prior banking experience to work there. The benefits are good, that's about it. Salary is ok.

Cons

Constant micromanagement by regional. 2 or 3 conference calls per day, 7 days a week. Very high turnover of staff. Get used to workking long hours 9am to 7:30pm.including holidays Branches are short staffed due to everyone quitting. Local area management exceptionally poor and unqualified. Rampant favoritism. You are expected to solicit accounts from supermarket shoppers, of which 99% are never interested, however management does not want to hear that. No advancement or job growth

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5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture and values. Growth-oriented

Cons

Not many to speak of

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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