Worked there 6 years, the last 2 seemed to have a constantly changing company focus as if adrift. - Anonymous employee Citizens Employee Review

3.0
3 Apr 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many good people who cared about the job, the company, and the customers and in doing the right thing ethically.

Cons

Upper management seemed to have a rotating flavor of the month focus that was never allowed to take root before the next trend came along.

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5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Career Opportunities Inclusive Culture Strong Leadership Clear vision

Cons

Fast-paced environment can be demanding

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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