Horrible place to work. Stressful. Unethical. Pressure-cooker sales culture - Relationship Banker Citizens Employee Review

1.0
26 Jul 2017
Recommend
CEO approval
Business outlook

Pros

I don't have any pros to recognize. My experience has been far below my initial expectations. If you don't have moral or ethical standards for sales in consumer banking, by all means this is your Bank.

Cons

Expensive benefits, managers are always protected by HR and upper management, even when they are the source of the problem. Wells Fargo 2.0 as it relates to sales culture. Pretty sad.

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Citizens Response
8y
Thank you for sharing this information. We would like to hear from you to learn more about the concerns you have raised so we may look into them. We encourage you to reach out to our HR Service Center at 1-866-472-8234 or Right Call (anonymously) 1-877-495-4727 to provide more details.

Explore other reviews about Citizens

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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