Terrible Company - Banker Citizens Employee Review

1.0
14 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Some really good people work there, unfortunately none of them are in upper management.

Cons

First let me start off by saying I am all for diversity. When a company sends an email that says to look for woman & minorities to fill open positions that may not be bad thing until you start hiring branch managers with 0 banking or cash handling experience over people that have been at the bank for 3 years. If you go above your goals they will raise your goal to that level next quarter so instead of getting a better bonus you’re doing more work for less pay. They will also unethically raise your goals mid quarter just to really show how out of touch they are. Will micro manage things done in the system even when exceed your goals quarter after quarter. Ask for physical proof to take vacations. Never check in on branches when essentially everyone of them is understaffed, overworked & low morale. Computer systems so old that they aren’t even supported by windows anymore. No raise offered to moving to bigger busier branch meaning much more work and higher goals just to get the same bonus. Even after reporting 100s of millions of dollars in profit every QUARTER even during a pandemic.

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Citizens Response
4y
Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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