Bad, getting worse - Vice President Citizens Employee Review

2.0
14 Sept 2010
Recommend
CEO approval
Business outlook

Pros

Benefits and salary are OK. Some departments liek mine have a number of qualified employees. Good for aggressive salespeople.

Cons

Horrible upper management losers sent from UK, crazy RBA Americas company full of executives in search of a purpose overseeing the bank while admittign they know nothing about retail banking. Branches staffed with employees from retail stores who have no clue as to the difference between selling jeans and securing people's monetary assets. Waste huge amounts on ridiculous advertising campaigns produced by expensive ad agencies in order to drive sales but their slogans are empty and their employees often incompetent.

Explore other reviews about Citizens

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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