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      Citizens

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      Citizens reviews

      Respectfully Honest - Branch Manager Citizens Employee Review

      2.0
      1 Apr 2023
      Branch manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is trying to build a strong culture of inclusivity.

      Cons

      Too many chefs in the kitchen. They spend so much money celebrating themselves that they leave nothing in the budget for innovation and creativity. If you voice anything that challenges their norm, they typecast you as a bad employee. Do your best to just stay quiet and play along . Not relationship based, just product pushes and raise goals unrealistically high. Turn over is a major issue , they preach “we promote a lot from within” but that’s because people leave a lot. So many meetings! Meetings about meetings, then a meeting to discuss what we met about.

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      Citizens Response
      3y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us hasn't been what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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