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      Citizens

      Engaged employer

      Citizens reviews

      The definition of TOXIC - Branch Manager Citizens Employee Review

      2.0
      3 Jun 2024
      Branch manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay has caught up to industry average, 401k with 4% match, 17 days PTO on day 1, Cigna health insurance is okay

      Cons

      Toxic work culture, staffing is a constant problem, unstable atmosphere (management will literally change in the blink of an eye), unrealistic sales goals, never ending negative changes to the incentive plan, unrealistic customer service metrics, outdated technology, redundant report sending (you will be asked for the same thing 4 different ways multiple times a week), no upper management support in most cases, sales are more important than your health and your family.

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      Citizens Response
      2y
      Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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