Bonus Structure - Banker Citizens Employee Review

2.0
8 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Base salary was okay. Not great.

Cons

Your bonus will not be determined by your individual effort and numbers but by how your branch does as a whole. If one person at your branch gets a negative review, you will pay for it. If you hit all your goals and numbers, someone else can prevent you from getting a substantial bonus check. Branch was not client focuses as it is near impossible to assist clients if they changed their phone number, the multi factor authentication methods are out of touch with current authentication methods and the back office is slow to respond to any requests.

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Citizens Response
1y
Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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