Overall a great company - Associate Manager Coach Employee Review

4.0
27 Sept 2020
Recommend
CEO approval
Business outlook

Pros

The company is making alot of efforts in DEI. Friendly customers. Fair leadership and HR practices.

Cons

Your experience largely depends on your leader. It felt like a completely different company when our area management changed due to rezoning. Not many of the company's policies are up-to-date in documentation. The expectation is that you reach out to other stores or leaders. This has led to us getting 15 different answers to one question and not knowing which one was correct. Not many people of color in leadership positions, at least in my experience.

Explore other reviews about Coach

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and opportunities for advancement

Cons

Retail hours can be tough

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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