A Downward Slope Since 2013 - Manager Coach Employee Review

3.0
18 Mar 2015
Recommend
CEO approval
Business outlook

Pros

- Amazing talent/co-workers, a true pleasure to work with - The organization was a well-oiled machine with processes in place to get work done efficiently. (This slowly change due to re-structuring and high turnover.) - A great place to learn the business of Retail - Excellent employee benefits - Fair compensation - New headquarters in Hudson Yards soon - A truly global brand

Cons

- A feeling that corporate stopped valuing its people - Lack of transparency once the company began re-branding (coinciding with restructuring) in 2013 - Upper management with poor people management skills responsible for large groups/divisions - Bleeding talent due to instability of the work environment. For example, layoffs now come at random times, whereas prior they were associated with the quarterly earnings call. Co-workers leaving voluntarily would mysteriously disappear with little notice because upper management did not want to announce the amount of turn over. - Increased work load for all remaining employees trying to meet impossible demands when running on empty - Large amounts of time spent on onboarding new employees and temps significantly took away from productivity

Explore other reviews about Coach

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and opportunities for advancement

Cons

Retail hours can be tough

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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