Ignore The Hype - Anonymous employee Custom Ink Employee Review

2.0
31 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Co-workers are generally quite kind. - Health/Dental benefits. - Casual work environment.

Cons

- The company spends an incredible amount of time promoting how "great" a place it is to work at, but the story they sell doesn't correspond with actually working there. - Employees are given ample days of paid leave, but are not allowed to use them most of the year due to "busy season." I lost many days of time off due to this policy. - Pay is well below living standards in most areas and employees are responsible for using the "MOD" system to report when a co-worker makes a mistake. These MODs decrease the co-workers paycheck. Employees are scolded by supervisors if they do not MOD their co-workers which creates a hostile work environment. - While the offices do have games and break rooms, individual productivity is tracked down to the minute, so employees lose pay if they chose to take a break and use the game room or attend any of the events that the company loves to advertise such as cornhole tournaments. - If you are a college educated 20 something creative type, you will be disappointed working for any of the art departments as the positions are very much production jobs (essentially working on a factory line screwing on toothpaste lids).

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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