New investors means a dying work culture - Artist Custom Ink Employee Review

1.0
4 Sept 2020
Recommend
CEO approval
Business outlook

Pros

- Great coworkers you can bond with and make lifelong friends - Your paid leave is all upfront - Generic snacks and free lunch once a week (quality varies) - Some managers are great. Most are not great. - Workload is ok if you can avoid the pressure to jump higher each year - A lot of opportunities during some slow seasons to take unpaid or extended leave - Fair allowances for maternity or paternity leave. Has accommodations for mothers in the office.

Cons

- Low pay and they will withhold money or hold you accountable for their mistakes in financing, - Very obstinate about raising pay to be competitive with the market or the rising costs of living - Racial disparity in hiring and promotion. They allow all lives matter and thin blue line propaganda. - Management is very unempathetic towards their people. You are just numbers to them, not a person. There is a lot of catty remarks and sarcasm towards workers. - Feedback is not anonymous and they will hound you over anything that is not positive. Consistent negative feedback puts you in a blacklist. - Annual reviews for pay raises are based on favoritism and are usually 1-3% increases to an already stagnant salary. - Combined jobs and a large increase in responsibilities did not come with a pay raise. - This job will condition you to fear your managers and the company’s growth path because it will come at an expense of your own mental health.

Explore other reviews about Custom Ink

5.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and flexible hours made for pleasant work environment

Cons

The commute was too great

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

2
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Custom Ink Response
2w
Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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