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      Custom Ink

      Engaged employer

      Custom Ink reviews

      Approximately 7 months of OT last year to be fired in Jan - Production Associate Custom Ink Employee Review

      1.0
      10 Mar 2023
      Production associate
      Recommend
      CEO approval
      Business outlook

      Pros

      They have great benefits, and an amazing work environment. Free lunches once a week

      Cons

      They worked us to the bone in 2022, having us work overtime for what amounted to 7 months over the course of the year. (We worked 10 hour days for 7/12 months in the year) They also delayed raises for employees based on the promise of a new pay plan. Then in January, when the new pay plan was to be revealed, they laid off everyone in Reno and Charlottesville, all the while maintaining the company had positive financial health in team and company meetings.

      avatar
      Custom Ink Response
      3y
      Thank you for sharing your perspective and experience with us. We appreciate your feedback and understand that the significant overtime during 2022 was challenging for our team members. Unfortunately, the overtime and the facility closures were prompted by the same factors: consistent staffing challenges and tight labor markets caused by the pandemic. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts or feedback, please reach out to us directly at inkerfeedback@customink.com

      Explore other reviews about Custom Ink

      5.0
      24 May 2026
      Assistant project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      26 May 2026
      Store representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      2w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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