Great place to work if you are a hardworking salesperson - Sales Executive DHL Employee Review

4.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Basic salary is okay, the commission structure is brilliant if you can hit the target week on week, flexible working as long as you are hitting your numbers, and supportive management. However, please note, if you are not performing things can look very different, if you are not performing you will be micro-managed.

Cons

Service is pretty poor with the drivers being a massive problem for the business. This in turn will mean customers can leave you quite quickly so expect to lose at losing around 30% of your total customers is the norm which then effects your pocket.

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DHL Response
1y
Dear colleague, We’re thrilled to receive this review from a hardworking sales executive in London, it means a lot to read about your experience with us! Your feedback highlights the strong points of working at DHL, such as the brilliant commission structure, flexible working, and supportive management. It’s rewarding to see these aspects making a difference for you. We also appreciate your candid comments regarding service challenges and their impact on customer retention. While it’s true that maintaining excellent service across all levels is critical, we acknowledge there’s room for improvement in this area. Your insights will help us focus on strengthening our service quality, especially regarding delivery performance, to better support you and all our valued customers. We’re grateful for your dedication and hard work in the sales team. Keep striving, and we’ll continue working together to overcome challenges and achieve success! Your DHL Team

Explore other reviews about DHL

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

good job friendly people easy money

Cons

weirdo old men bothering you but that’s about it

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DHL Response
1mo
Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
2.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Salary, peers and 4 ten hour shifts

Cons

Human Resources and Upper Management

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DHL Response
2mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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