No Real Analytics Project and Terrible Leadership - Assistant Manager EXL Service Employee Review

1.0
8 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Just one pros, regular salary credit

Cons

1. Bad client management, client satisfaction is weighted over employee always. 2. Work life balance is terrible, and when projects are not even interesting (hardly any analytical project) the will to carry on dies pretty quick 3. Tiring working with team which is entirely located offshore 4. No career path, no training, no employee engagement

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EXL Service Response
6y
Thank you for your feedback. EXL is in the growth stage with tremendous potential and the strategy is to propel that by taking on new work. There will always be different type of projects. While we do have personal development programs rolled out on a periodic basis, it does still need more attention. We are working on enhancing our capability development initiatives in the US Geo. We encourage a healthy work-life balance, while some work can be demanding because of deliverables, there are down-times too and that is the nature of the consulting type of business.

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