Review - Market Research Analyst EXL Service Employee Review

2.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

> Good for first job to get basic “real world” experience in what it’s like to work for corporate America.

Cons

> No opportunity for advancement > Poor compensation > Poor benefits package (not competitive) > Outdated technologies and organizational processes > Cultural challenges - Many of the C-suite leaders are from India (nothing wrong with that to be certain) and the culture is very reflective of that culture—highly hierarchical and class based. Example: Tech support would see what rank you were in their internal classification. If you were a lower rank, you were largely ignored, you were not worth their time. It was just a bit of an adjustment as an American, where we are a bit more egalitarian in the workplace (at least on the superficial/surface level) > On a macro level, the company was highly focused on mergers and acquisitions (M&A). They were so focused on M&A that it almost seemed like an end in and of itself. They had difficulties in incorporating these other entities and leveraging their capabilities effectively. > They lacked a coherent strategic vision for their business. There was a lot of Six Sigma, LinkedIn-esque catch phrases, tossed around (death by PowerPoint), but what they really wanted to be, as a company? It always seemed nebulous at best.

Explore other reviews about EXL Service

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company is growing rapidly

Cons

High expectations and fast changing priority

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