It all depends on your luck. I wish I have never joined here. - Associate Consultant EXL Service Employee Review

1.0
15 Oct 2024
Recommend
CEO approval
Business outlook

Pros

1. WFH 2. Good learning and training 3. Weekend off (mostly)

Cons

1. If your manager is bad, you have no choice. HR will never help and there is no one to reach out to. 2. Lots of politics. 3. You will be called as a junior employee in every meeting. 4. Illogical hierarchy. A Bcom graduate is a lead of a Chartered Accountant. I mean SERIOUSLY!!! 5. Every mistake you make no matter small, can cost you no increment or bonus. 6. You will be promised promotion, but you will never get, if your manager is biased. And you cannot do anything about it. 7. You cannot go to your manager or senior manager if you get low ratings unnecessarily. No action is taken. Because the upper management is also like that. 8. Limited industry exposure as they mostly have Insurance clients. 9. You can stay for 1-2 yrs. but after that your learning starts becoming outdated. 10. There is a claw back provision for retention bonus. Please clarify this with the HR before joining. 11. A lot of favouritism. 12. Your manager will ignore your lead’s idleness in case she is not working, if he has good rapport with her. Instead she will pressurise you for any non submission. Unrealistic deadlines which you have to meet otherwise fatwa will be declared in your head.

Explore other reviews about EXL Service

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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