Too many roles put on understaffed/underpaid TRs - Territory Representative Ecolab Employee Review

2.0
21 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Good coworkers. Company car. They pay for your commute (clock in when you leave home, clock out when you get home).

Cons

Hired to be a "Sales and Service Territory Representative" and get trained in sales and service? Get ready to spend most of your time as the billing department, order management, collections agent, repo man, and your own human resources department. None of which is included or mentioned in the training. Training which is very rushed and tries to cram learning a legitimate trade into a few short months. They also use too many apps, most of which are awful, very clunky and hard to navigate. The sale incentives aren't good. The most you can hope for is an extra $500 per month. You are also technically "on-call" 24/7 and can receive calls, texts, or emails from customers late at night wanting service. Management is simply terrible and the company has reached a point where they are so obsessed with sales and have so many accounts, they don't have enough people to properly caretake those accounts. Hence, the pushing of so many roles and so much work on TRs.

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Ecolab Response
3y
Thank you for your feedback. Your work is important to us and we appreciate your ongoing impact and willingness to take on meaningful challenges. We encourage you to share your concerns with your manager or HR business partner.

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Cons

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