A great job for someone that doesn’t value personhood. - Customer Service Representative Elevance Health Employee Review

Elevance Health is a good company in terms of pay, time off and health benefits. After that, except to be stressed out, overwhelmed and over-worked. Your managers and OE treat you like you’re a number. You are metrics. They want to make sure that you’re reaching your FCR. It’s a fireable offense to hang up on a member. If a member is racist, homo-phobic, insultive, demeaning or belittling there’s absolutely nothing you can do about it. Instead YOU are blamed for not being able to resolve the members issue. The management dodges supervisor escalations and demeans you if you post a possible escalation that the managers would need to take. This is a job for someone that has no social life, no mental health disorders and doesn’t mind taking orders. This is not a job for a empathetic person. You CANNOT be a feeler. When you go above and beyond for members you are often berated for this. They will pay you well, but in exchange you are trading your soul. I have been threatened and belittled by members multiple times and I’ve had to sit there for 2+ hours and allow them to disrespect and demean me while my management scramble and put off taking accountability for the issue. If you struggle with stress/anxiety or have small children DO not work here!