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Extended Stay America

Is this your company?

Don't do it! - Hotel Manager Extended Stay America Employee Review

1.0
15 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Regional Director of Ops was great. He was just really the middle man and you could tell he felt horrible about what property level employees had to deal with day to day.

Cons

Work/life balance is not known.You are always on call so kiss a full nights sleep or vacation goodbye. As a GM or HM you are also a Executive Housekeeper,Cheif Maintnance Engineer and Sales Manager (there is no department heads. You are the only manager.And if your one of the lucky hotels you MIGHT get and AGM) You also have to cover 30/40 hours of front desk a week including all the other above positions you are responsible for. There is always room for advancement because there is so much turnover. There is no security and they rent to some pretty seedy characters so you never really feel safe at work and a good chance that you will be put into a conprimising position on a regular basis. The company is really "top heavy" too many chiefs not enough property level Indians.They are about to have a mass exit off managers because they are using them and taking them for granted. If you have other job options please go with them and don't put yourself through this!

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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