4 Jul 2021
Firstsource Solutions Response
4yThanks for writing in and the feedback shared. We're happy to know you‘re enjoying working with your team and the support provided.
We care deeply about creating employment security for Firstsourcers and imbibing one of our core values 'Humaneness' i.e., being fair, respectful, and sensitive. It may not always be perfect, however, we try hard to ensure that we support our employees at all times.
Regarding the hikes, our Performance Enhancement philosophy drives a culture of meritocracy through performance differentiation and the merit increases are linked to the KPIs achieved. Also, we have a team that continually reviews it to be at par with set standards. We would like to assure you that Firstsource is committed to the highest possible standards of transparency, integrity and accountability. If you want us to resolve any of your specific concerns, please write to your HR Manager.