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Firstsource Solutions

Engaged employer

Awful - Customer Service Representative Firstsource Solutions Employee Review

1.0
20 May 2023
Recommend
CEO approval
Business outlook

Pros

Good pay Range of incentives

Cons

Long hours Lack of managment support Rude workforce and customers Not inclusive of needs

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Firstsource Solutions Response
3y
Thank you for your positive comments regarding our competitive pay and incentives. We apologies for the challenges you experienced with long hours and if you felt there was a lack of management support. We take these concerns seriously and are committed to improving in these areas. We are also sorry if you experienced any rudeness from colleagues or customers and assure you that we promptly address any unprofessional behaviour. Inclusivity and meeting employee needs are important; we work hard to create a supportive environment.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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