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Firstsource Solutions

Engaged employer

Average company - Customer Service Representative Firstsource Solutions Employee Review

3.0
10 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Sky process is like minting money but the culture is average. You get a chance to earn a lot when you to sales.

Cons

Least bothered about employees wellness. Even during covid employees were forced to come to office and because of this my life was almost in stake and spent 16 days in ICU

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We deeply regret any incidents that have affected our employees' health and safety. Our top priority is the health and well-being of our team members, our goal is to create a workplace where every employee feels valued, safe, and supported because you are the driving force behind our success. We understand that a positive workplace culture is essential. We will focus on improving our company culture to foster a more supportive and caring atmosphere for all employees. We value our employees as our greatest asset and will invest in their well-being, including providing better quality headsets and enhancing our infrastructure to support their work effectively.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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