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Firstsource Solutions

Engaged employer

Overworked - Customer Service Representative Firstsource Solutions Employee Review

3.0
27 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Opportunity to progress in company

Cons

Hift patterns are constantly changed

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to hear that you see opportunities to progress within the company. We are committed to supporting career development and growth for our employees by offering various training programs, mentorship opportunities, and career advancement paths. We understand that frequently changing shift patterns can be challenging. Our primary goal is to meet the needs of the business and our clients, which sometimes necessitates adjustments to shift schedules. We strive to communicate these changes as early as possible to minimize their impact on your personal life.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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