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Firstsource Solutions

Engaged employer

Work life - Customer Service Agent Firstsource Solutions Employee Review

3.0
18 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Various schedules to choose from

Cons

Relentless customer service. Frequent troublesome customers

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We recognize that having various schedules to choose from can be beneficial for employees. However, we understand that dealing with relentless customer service demands and frequent troublesome customers can be challenging. Supporting our customers effectively is a key business need, and we are committed to providing the necessary resources and support to help our employees manage these demands.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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