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Firstsource Solutions

Engaged employer

Think twice. - Claims Examiner Firstsource Solutions Employee Review

2.0
6 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Work from home capability, can be flexible with enough notice.

Cons

Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.

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Firstsource Solutions Response
1y
Thank you very much for leaving us a review and sharing your feelings around your job line, benefits, and compensation. We are committed to consistently reviewing all aspects of our working models to ensure all Firstources have the opportunity to grow and succeed. By analyzing the current market to ensure our pay and benefit rates are competitive and encouraging conversations between our Firstourcers and their management / HR teams to address any concerns around the culture, we hope to continue advancing in a positive direction. Experiences like yours give us insight into areas in which we can focus these efforts. We appreciate your feedback.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Helping patients is the best part of the job

Cons

Very little management support to onsite employees

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