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      Fortnum & Mason

      Engaged employer

      Fortnum & Mason reviews

      Fairly standard temp job - Customer Service Advisor Fortnum & Mason Employee Review

      4.0
      7 Jan 2026
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Only going into the office once a week as a temp and the rest of the time is work from home. Work is not too strenuous.

      Cons

      Work can be a bit repetitive depending on what task you are assigned to. Rotas are constantly given out barely a week before.

      Explore other reviews about Fortnum & Mason

      5.0
      7 Apr 2021
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Staff are professional, the working environment is great

      Cons

      I didn't find bad things in this company, everyone is friendly

      1
      3.0
      25 Feb 2024
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      High staff discount which is really nice- it’s 40%.

      Cons

      Toxic company culture and managers don’t know what they’re doing.

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      Fortnum & Mason Response
      2y
      Your feedback as an employee matters to us, so thank you for taking the time to share your experience. We would also love the opportunity to discuss this feedback further with you, completely confidentially, at a time that’s most convenient for you. Please do email HR@fortnumandmason.co.uk and someone from our HR team will be in contact with you as soon as possible. Many thanks, Fortnum & Mason HR Team
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