High turnover driven by internal politics - Anonymous employee Freshworks Employee Review

1.0
8 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Talented Individual Contributors Capable peer-level colleagues Good perks

Cons

Significant internal power struggles between regional Sales leadership in Singapore and Operations in India have created an inconsistent strategy, leading to high staff turnover and stalled momentum. The communication style within certain departments is frequently adversarial rather than collaborative. In sales environments particularly, there is a lack of professional autonomy; meetings often feel micro-managed and dismissive of senior expertise, which severely hinders productivity and morale. This top-down, 'command and control' approach is at odds with the modern, agile culture the company publicly promotes.

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Freshworks Response
3mo
Thank you for taking the time to share your detailed feedback. We’ll make sure this gets to the right people so we can continue to refine how we lead, operate, and empower our senior experts. We wish you the best in your future endeavors.

Explore other reviews about Freshworks

5.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

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Freshworks Response
3mo
Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.
2.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

4
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