Don’t join unless you like Suiciding - Customer Success Manager (CSM) Freshworks Employee Review

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No work pressure if you know how to smart work.

Cons

HRBP - useless - with zero business understanding Unwanted layoffs & C level people are jokers

Explore other reviews about Freshworks

5.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good culture to work here,

Cons

Location is quite far, travel is tedious

avatar
Freshworks Response
2mo
Thanks for the review--we think it's pretty fun here too! Best of luck on what's next.
2.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Mostly good salary/benefits - Nice office - Some decent coworkers

Cons

If you have to do mass layoffs of hundreds of employees every 18 months, leaders need to look in the mirror to find the true problem with the business. Because it's not the competent people that actually get things done that are being laid off with no warning and limited severance. Don't expect any job security here. Also: - Still behind on certain benefits (extremely limited 401k match and bad expense policies not in line with US standards) - Work life balance is hard with large teams in both India and the US - Some employees who have been here 10+ years are completely unresponsive and largely incompetent but still get raises, promotions, and aren't ever scrutinized by leadership. The politics game runs deep here.

3
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