Pros
It's close to home and the pay plus benefits are great.
Cons
There are so many. There is no respect for agents. Management is incompetent, that is why our performance as a regional office was one of the worst in 2011. Promotions are handed to whom they like, not based on merit. There is no common sense on the work floor. They take micromanagement to a whole new level. My pay depends on some idiot who has no idea what good customer service is rating me on my calls. In 2011, FLS reported that we were one of the top 500(???) companies to work for - this is a lie. GEICO gave the survey to new people (who are brainwashed) and agents tenured three years or less. That was their way to ensure they would make the list. They also kept hounding people to complete the survey. I could go on & on...