Auto Damage Adjuster - Anonymous employee GEICO Employee Review

They say they prefer a bachelors degree but they don’t pay you any differently. Not sure why they want someone overqualified for the job. The pay is lower than industry average and they know it and they’re okay with it. They give very unrealistic expectations for upward movement within the company, and of course the politics around actually being promoted. Favoritism over performance. Some of the supervisors are very incompetent. Micromanagement is heavy, sometimes you get told to do things you’ve already done simply because the supervisors are so ready to bark orders and pass down all the heat they get from the managers. Going to the body shops sucks if your territory isn’t the best. Common for body shop guys and even service advisors to buck up at you and exhibit rude and aggressive behavior if you don’t give them what they want. They also give an insane load of work to the adjusters that other companies do not, like settling total losses. (Such a pain) In order to get pay increases, you have to have a certain score, and some of the metrics are not always in your control. They grade based off of how much the estimates are written for, which is very unfair to the adjuster if they have a high end dealership in their territory (the estimates will always be higher because the parts cost more, more expensive labor, etc.) and it’s even more unfair to the customer because the stress of the adjuster trying to meet metrics affects the ability to keep the customers happy. Because of a lot of these things, turnover in this position is ridiculously high. I’ve personally met adjusters from other companies that left geico and have gone to State Farm, Infinity, and Allstate for higher pay, greater advancement opportunities, less stressful work, etc. This job was probably the worst job I’ve ever held due to being overworked and underpaid and I have been 100% happier and less stressed since I left. And I get paid a lot more.