Great Company and Great Training - Customer Service Agent GEICO Employee Review

5.0
4 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Great Pay with level and annual raises Fun work environment Extensive Training Paid licensing Profit Sharing

Cons

customers are hard to deal with, but management is supportive

Explore other reviews about GEICO

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

helpful team members and leadership beautiful facility with lunch room and gym very clean and organized systems

Cons

hours I was originally offered as a new rep were not the best

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Organized in the hiring and training process

Cons

They cared more about output and getting results than the understanding of all the knowledge they cram into us. In addition, we were in training/orientation with mostly supervisor candidates. Meaning, first, there were so many people that did things in vastly different ways which created confusion on expectations and overall objectives of the job. Secondly, it meant that those candidates were finding their footing and being evaluated just as harshly (if not more) than new hires, creating pressure that boiled over to almost every individual on a team.

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