Toxic - Anonymous employee Genesys Employee Review

1.0
31 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary, health plan, private pension plan.

Cons

Toxic leadership in Brazil. Harassment! From Sales to Customer Success, egos higher than anyone can imagine, zero autonomy. You must “follow the rules” and do your job. What is aligned previously, does not mean anything. At the end, it is always your fault. Misalignment with the global. Worst experience ever! Do not recommend!

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

1
See reviews by: Helpful|Rating|Date|All