Genesys Reviews

I've never worked in a company with so much arrogance from senior management , unbelievably bad decision making , no real interest in staff satisfaction , actually no real interest in staff at all. Since the acquisition of ININ , the Frimley office has been in complete turmoil ; Sales teams have adopted a very aggressive strategy and if you don't perform , you're out! The rest of the company is still coming to terms with the mess the acquisition has created ; there's no guidance from the top , many of the more senior managers are clearly out of their depth , the stress level is very visible throughout and the majority of staff has just given up. The company doesn't have a culture , it doesn't have a real identity , it thinks of itself as a big player in the business world , yet staff is leaving every week. It has nothing to offer to keep staff motivated , not even a place to socialize at lunch time and some managers makes out that going to Sainsbury's at lunch time is a great perk to attract talent. WOW!Difficult to restore or even create a positive culture in the office , the communication is poor and most of the times contradictory , you will get an email/video from top level in Daly City telling you to take time off and recharge , then , at local level ,you're told you can't take leave because of workload.