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      Genesys

      Engaged employer

      Genesys reviews

      Director of Customer Success - Director, Customer Success Genesys Employee Review

      5.0
      28 Aug 2017
      Director, customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company culture. Flat organization with access to any level at any time. Hyper focused on delivering great CX. Genuine interest in employee satisfaction. One of a kind company.

      Cons

      Like any fast growing company (who is also going through a merger), internal processes and efficiencies are lagging behind. We will get there.

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      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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