Used to be a good place to work - Anonymous employee Genesys Employee Review

2.0
15 Feb 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open vacation policy, good salary & bonuses

Cons

Very heavy workload, poor health insurance

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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