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      Genesys

      Engaged employer

      Genesys reviews

      Senior Technical Analyst - Senior Technical Analyst Genesys Employee Review

      4.0
      17 Apr 2018
      Senior technical analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      • Work from home • Good work life balance • Overtime opportunities

      Cons

      • Below average pay • Job creep

      avatar
      Genesys Response
      8y
      Thank you for taking the time to post your positive comments. Genesys takes pride in ensuring our employees have work-life balance. This is one of the things attract and retain top talent. I recommend you work closely with your manager to discuss any feedback you have regarding pay or retention so she or he can work with you to address those concerns. Best, Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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