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      Genesys

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      Genesys reviews

      Senior Software Engineer - Senior Software Engineer Genesys Employee Review

      4.0
      5 Sept 2018
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Product ownership, positive work-life balance, everyone is humble and extremely knowledgeable

      Cons

      Stagnant compensation, hiring freezes despite positive company performance, company culture is lacking - lacking in incentives

      avatar
      Genesys Response
      7y
      Thanks for your post. We do have a bonus program which many of our employees participate in, and there have been no salary freezes as long as I’ve been here, so I strongly encourage you to speak with your manager or HR partner regarding your compensation concerns. Thanks again for your feedback. Best, Tracy (Tracy Cote, Chief People Officer)

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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