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      Genesys

      Engaged employer

      Genesys reviews

      Hectic - Anonymous employee Genesys Employee Review

      2.0
      26 Sept 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, team building events are fun, lots of food ordered for us during busy weeks.

      Cons

      Workload was too much so had to skip most of the team building events. Deadlines are tight and dependent on calendar; many weekends and holidays worked. Unlimited time off is great, but very limited time during the month to take it, and workload was too great to take it.

      avatar
      Genesys Response
      7y
      Thank you for your review. During the changes and growth that have happened in the past two years, we have asked a lot from some of our teams. We hope that our US employees use the Open Time Off policy and that they speak with their leadership if their workload is too heavy. Best of luck in your future endeavors. Best, Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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