Standing on the verge of greatness - Anonymous employee Genesys Employee Review

3.0
12 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Home office, innovative, flat organization, customer focused

Cons

current ownership, promoting from within is difficult and always leads to compensation issues - where Genesys don't pay the person what they are worth

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Genesys Response
11y
Thanks for taking the time to post. Glad to hear that overall, you’d recommend Genesys. Having been in HR for many years, I know that sometimes people feel they have to leave and come back to get a salary increase which is really too bad and usually totally unnecessary. While there is always an exception to the rule (i.e. where a person takes a bigger role at a new company and gains new experience and wants to return to apply it), the majority of the time I see people return for the exact same amount of money they made when they left. People do this for a variety of reasons but most often it’s because they realize that while any company might have its moments, overall, Genesys really is a great place to work and compensation is only one factor. If you have concerns about your compensation or that of your team, don’t hesitate to approach your manager, VP or HR partner to discuss. We are always open to conversations on this or any topic. ...Tracy

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CEO approval
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Pros

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Cons

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4.0
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Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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