Best place I’ve worked but company growing through some growing pains… - Anonymous employee Genesys Employee Review

5.0
25 Sept 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work-life balance, amazing colleagues, transparency from the top, and competitive compensation. Also, Genesys has an amazing remote work policy and Covid response team!

Cons

Better strategy and vision on what it wants to be when it grows up - dealing with some identity issues. Lots of team working in silos - need greater alignment. Also higher 401k match and health benefits would be fantastic

Explore other reviews about Genesys

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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