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      Genesys

      Engaged employer

      Genesys reviews

      Sales talent should avoid…for now! - Sales Genesys Employee Review

      2.0
      10 Oct 2022
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Leading brand in the CX market…with 30 years of history and dominant lead in innovation and market share…if not further mis-managed.

      Cons

      Ivory tower leadership and corporate politics at its worst: CEO seems disengaged, perhaps fretting missed IPO window. Rarely addresses employees and when does its spin about another corporate challenge/change. CRO is incredibly unqualified to lead sales for growth SaaS company. Arrived 2.5yrs ago with decades old hardware-centric playbook in-hand and has turned sales and market effectiveness upside down with zero accountability.

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      5.0
      8 Jun 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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