Big firms can be top heavy, and this one rewards bad behavior in a big way at the higher levels. SouthCentral is run by a regional manager who's been with the firm for almost half a century, enjoys free reign, and runs the entire region like personal pet project, all while displaying a shocking level of illiteracy about the work and the technology that powers it. Nepotism, favoritism, rudeness, unilateral decision making and credit taking are all common, well-documented, and for some reason allowed and tolerated by firmwide leadership. It's disheartening, and makes it hard to get behind the good bits of Gensler.