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      Customer facing only? - Anonymous employee Giacom Employee Review

      1.0
      6 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some good people work here still although that number is dwindling…fast.

      Cons

      Nepotism. Lack of accountability for upper management. Underpaid staff, lack of reviews and salary alignment. Constant re-structures. Lack of long term vision beyond acquisitions. Having been told I had to become a full time employee as there was to be no more contractors only to find several months later there were contractors all over the place was a shock but rebranding and restructuring is a way to get round that. Redundancies got rid of talented staff and killed morale only to then be forced into recruiting when they became understaffed, you guessed it, recruiting people with no skills, no experience and expecting existing staff to train them up in addition to already being overworked. Had reported into around 10 line managers over the last 3 years of my time there, not a single one did anything for my career and when having to go above any to try get pay or career changes these fell on deaf ears, constantly. You might like it here if you are in sales or dealing with customers as they are the only staff with career progression and amazingly get highlighted and treat to breaks away and other company events.

      avatar
      Giacom Response
      4mo
      Thank you for taking the time to share your feedback. We recognise that change and restructuring can be challenging, and that consistency around progression, pay and support matters to people’s experience at work. We continue to review pay and development across the business and have introduced clearer frameworks, including MY Time, to support regular conversations about objectives, growth and career direction. We also run employee-led recognition programmes, such as Cheers to MY Peers and Pride of MY Peers, to ensure contributions are seen and valued across the organisation. As the business evolves, we remain focused on improving how we support our people and develop talent across Giacom.

      Explore other reviews about Giacom

      2.0
      5 Oct 2020
      Software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Free coffee, free pool table Good stepping stone to gain experience Free PluralSight Staff outings Use up to date technology (Azure)

      Cons

      Unpaid overtime Very noisy environment Constant interruptions Development machines locked down No salary review Constant meetings Opinionated management Management (software development): Can be opinionated and aggressive Multiple incidents of management making derogatory comments about staff members (within earshot of these staff members) Snap decisions/jumping to conclusions without consulting staff Sexist remarks/comments directed towards male members of staff

      8
      1.0
      29 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I would say, people are friendly

      Cons

      No salary increases in the last two years, which is pretty disappointing given the ongoing workload and cost of living. It makes it hard to feel valued or motivated. Management is also a real issue. Communication is poor, decisions often feel disorganised, and there isn’t much clear direction or support for staff. It can be frustrating working in that kind of environment. Overall, there are some decent people working there, but the lack of pay progression and weak management make it a tough place to stay long term.

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