Started great, ended miserable - Customer Service Manager Groupon Employee Review

3.0
29 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Great benefits, great starting pay when I started (not anymore), and I made most of my friends in the city there (but they no longer have high hiring standards). Great upward mobility back when I began 5 years ago.

Cons

The culture has completely deteriorated, their value for their employees deteriorate, the pay for newcomers is a fraction of what it was when I started, and they just hire bodies now, not quality contributors.

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5.0
10 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Work-life balance Hybrid Uncapped commission Benefits Extensive training Base salary

Cons

Commission structure Poor leads provided

2.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Gaining experience targeting multiple industries

Cons

Management doesn’t care about you. Unrealistic goals. Everyone at 30-40% of quota. Complicated quota attainment system. Your job is to ask for 70% of margins for small businesses that have only 10-15% margin budgets

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