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      Groupon

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      Groupon reviews

      Not all it's cracked up to be - Customer Service Representative Groupon Employee Review

      2.0
      29 Oct 2014
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great co-workers where you'll make lifelong friends, unlimited PTO, relaxed dress code, great insurance and end of year party

      Cons

      outsourcing customer service jobs to India which essentially turned the position into a call center job, Customer Service as a department isn't taken seriously at all, nor are they included in many company events. Very difficult to move up or around the company, especially out of CS because everyone hates working in Customer Service.

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      5.0
      2 Jan 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Learned a great deal here. My first big guy job and the responsibilities kept me focused and motivated. I grew a lot as a person at Groupon as well

      Cons

      Not many cons. People are really cool.

      2.0
      11 Jun 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Gaining experience targeting multiple industries

      Cons

      Management doesn’t care about you. Unrealistic goals. Everyone at 30-40% of quota. Complicated quota attainment system. Your job is to ask for 70% of margins for small businesses that have only 10-15% margin budgets

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